Table of Contents
Asset Overview
Currently, in Media Portal users can download 3 types of assets: Artwork, Audio, and Video. Users can download assets through the list or grid view in the main Media Portal dashboard by clicking on the icon next to each asset.
If the download icon is grayed out that means that this asset does not meet the criteria and cannot be downloaded. See Files eligible for download for more details.
PDX stores assets two ways:
- Proxy - A lower resolution version of the file
- Source - The original file format
Artworks can be downloaded as either Proxy OR Source
Audios can only be downloaded as Source
Videos can only be downloaded as Proxy through the UI. If users want to download the source file for video assets, they will need to utilize the share assets feature. More information can be found here.
If users are downloading a mix of artworks, videos and audio files at the same time from the shopping cart they can choose between Proxy Or Source, but please note that this will only apply to artwork files.
Download Limits
To streamline the user experience, the following download limits are in place.
- If the sum of assets in the shopping cart exceeds, 1000MB, this will trigger a background job to be downloaded
- If the individual asset is > 100MB, it is ineligible to be downloaded through the UI. These assets will need to be shared via Asset Share
Files eligible for download
Audio & Video files can only be downloaded if they meet the following criteria:
| CRITERIA | AUDIO | VIDEO | EVERYTHING ELSE |
| Mime Type | Audio | Video | Audio |
| Asset Status | Final | Final | Final |
| Ingest Status | Complete | Complete | Complete |
| Audio Channel Count | >0 | >0 | >0 |
| Proxy Required | No | Yes | No |
| Streaming Proxy | Not Required | Required (Not Null) | Not Required |
1. Assets that are ineligible for download will have a red (!) exclamation mark and a grayed-out download button, like below. Users will see what's preventing the file from being downloaded by hovering over the download button.
Please note that users can still add ineligible assets to their shopping cart, but these files will be skipped when downloading. The following message will appear when this occurs.
Recommended Filters
To avoid any confusion with these limitations in place, we recommend users to leverage the following 2 filters:
- File > Download Limit
- Audio > Audio Channel Count
The Download Limit filter can be found in the File Filter section.
- Over Download Limit - are assets that are 100MB that must be shared in order to download
- Within Download Limit - are assets that can be downloaded via the UI (Recommended)
The Audio Channel Count can be found under the Audio Filter section.
- All - Will include assets which can and cannot be downloaded
- 0 - Will include assets which cannot be downloaded
- > 0 - Will include assets which can be downloaded (Recommended)