Search

How to Troubleshoot Performance Issues in PDX

  • Updated


If any user is experiencing slowness or unexpected behavior in PDX, please try the following steps before reaching out to our support team:

  1. Clear Your Browser Cache and Cookies
    • Outdated files can slow down the experience.
  2. Use a Supported Browser
    • We recommend using the latest version of Chrome, Firefox, or Safari.
  3. Try Incognito or Disable Browser Extensions
    • Some extensions interfere with web apps. Try using PDX in incognito/private mode.
  4. Check Your Internet Speed
    • Use a speed test like fast.com. A stable connection helps ensure reliable performance.
  5. Log Out and Back In
    • Sometimes, a session reset resolves subtle loading issues.
  6. Provide Helpful Information to Support
    • If issues persist, please reach out to support@pdx.zendesk.com with the below information:
      • The exact time it happened
      • What you were doing at the time
      • Screenshots or error messages (if any)
      • Your browser and OS version